Account and Data Deletion

Until a self-serve deletion flow is approved, email support@maxaiagent.app with the subject line "Privacy request" or "Data deletion request".

Include the email address connected with your Max AI account, workspace name and a clear description of what you want deleted.

Max AI may need to verify the requester before changing, exporting or deleting account data.

For company workspaces, Max AI may need confirmation from the workspace owner before deleting shared workspace records, customer data, conversations, files or connected-channel content.

Some records may be retained where required for legal, tax, accounting, security, abuse-prevention, dispute-resolution, backup or service-integrity reasons.

The final deletion policy must be aligned with the approved Privacy Policy, DPA and retention schedule.

Shared workspace conversations, customer profiles, uploaded knowledge-base files, connected-channel data, billing records and audit logs may belong to or affect the workspace rather than only one user.

Where a request affects shared business data, Max AI may need instructions from the workspace owner or controller before deleting or exporting it.

The final process should say when deletion requests are passed to subprocessors and how long backup or security logs may remain before routine expiry.

The final legal review should confirm whether request timelines differ for account data, customer data, billing records, support tickets and backups.