Support
Max AI Support
Need help with Max AI, billing, onboarding or the Max AI Mobile app? Create a support request through the AI widget on maxaiagent.app; email remains the fallback route.
Last updated: August 27, 2026
Legal review required before PROD
Draft for DEV validation only. This is not legal advice. Requires review and acceptance by a qualified lawyer before any PROD publication, checkout, onboarding, sales proposal, App Store submission or customer contract use.
Contact
Preferred route: create a support request through the AI widget on maxaiagent.app so the issue and workspace context stay together.
Fallback email: support@maxaiagent.app. Include the workspace email and a short description of the issue.
Public signup and mobile app access
Public web registration is visible on DEV for self-serve customer onboarding. The mobile app may still require an existing workspace account, invited user access or an approved mobile rollout path.
If you cannot access your account, contact support and include your workspace or company name.
Support and SLA status
Support hours are Monday-Friday, 09:00-17:00 Europe/London, excluding applicable holidays.
These hours do not create a guaranteed response time, production SLA, uptime commitment or financial SLA credits. Incident escalation ownership still requires operational proof before live billing.
Security and privacy requests
For privacy requests, data questions, or account deletion requests, contact support@maxaiagent.app with the subject line 'Privacy request'.
We may ask for verification before changing or deleting account data.
Billing, credits and cancellation
For payment, invoice, subscription, cancellation, refund, plan-limit or AI-credit questions, email support with the workspace name and billing email.
The commercial policy is still a DEV draft and must be approved before PROD sales.