Support
Max AI Support
Need help with Max AI, billing, onboarding or the Max AI Mobile app? Contact us and include the email address connected with your workspace.
Last updated: June 29, 2026
Legal review required before PROD
Draft for DEV validation only. This is not legal advice. Requires review and acceptance by a qualified lawyer before any PROD publication, checkout, onboarding, sales proposal, App Store submission or customer contract use.
Contact
Email: support@maxaiagent.app
For account access, password reset, invitation issues, checkout or billing questions, TestFlight issues, or account deletion requests, send us a short description of the issue and the email address used in Max AI.
Public signup and mobile app access
Public web registration is visible on DEV for self-serve customer onboarding. The mobile app may still require an existing workspace account, invited user access or an approved mobile rollout path.
If you cannot access your account, contact support and include your workspace or company name.
Support and SLA status
This support page gives the current contact route, but it does not create a production SLA, uptime commitment or guaranteed response time.
Before live billing, Max AI needs an approved support/SLA position for paid customers, including response targets, escalation route, incident handling and any plan-specific support tiers.
Security and privacy requests
For privacy requests, data questions, or account deletion requests, contact support@maxaiagent.app with the subject line 'Privacy request'.
We may ask for verification before changing or deleting account data.
Billing, credits and cancellation
For payment, invoice, subscription, cancellation, refund, plan-limit or AI-credit questions, email support with the workspace name and billing email.
The commercial policy is still a DEV draft and must be approved before PROD sales.