Refund and Cancellation Policy

Customers should be able to cancel a paid subscription through the approved account, checkout or support flow once billing is enabled.

The final policy must confirm whether access continues until the end of the paid billing period and what happens to active automations, agents and connected channels after cancellation.

If a customer cancels, Max AI may need to pause paid automations, paid model usage, integrations or workspace access according to the accepted plan terms.

Refund requests should be sent to support@maxaiagent.app with the billing email, workspace name, invoice reference and reason for the request.

The final refund window, eligibility rules, statutory rights and business-versus-consumer handling must be approved by a lawyer before PROD.

For B2B plans, the final policy may treat paid periods, consumed usage, setup work, AI credits and custom work differently from consumer purchases, but this must be clear before payment.

If Max AI enables consumer checkout, the final flow needs lawyer-approved cancellation, cooling-off, renewal reminder and refund wording.

If Max AI remains business-only, checkout and onboarding should make the business-use scope clear before payment.

Unused AI credits, included usage and overage handling must be defined in the final commercial policy.

If credits are promotional, non-refundable, expire, or do not roll over, that must be stated clearly at checkout before payment.

Credits that have already been consumed by model calls, automations, file processing or connected-tool work should be treated separately from unused credits in the final policy.

If a payment fails, Max AI may limit access, pause expensive AI work, request an updated payment method or downgrade the workspace according to the accepted plan terms.

Chargebacks, fraud risk, abuse or misuse may result in suspension while support investigates the account.