Refund and Cancellation Policy

Subscriptions renew monthly. A customer may cancel before the next renewal through the approved account or support flow.

Access continues until the end of the paid period. Paid automations, agents and connected channels may then be paused or limited according to the accepted plan terms.

If a customer cancels, Max AI may need to pause paid automations, paid model usage, integrations or workspace access according to the accepted plan terms.

Refund requests should be sent to support@maxaiagent.app with the billing email, workspace name, invoice reference and reason for the request.

No prorated refund is selected after activation. Refunds are selected only for duplicate or erroneous charges, failure attributable to Max AI to deliver agreed activation within 7 days, or where required by law.

Consumer statutory cancellation and refund rights override this selected policy where applicable and must be implemented country-by-country before checkout opens.

Consumer checkout is selected, so the final flow requires lawyer-approved cooling-off, digital-service commencement, auto-renewal, renewal notice and refund wording for each supported country.

Checkout must record whether the buyer is a business or consumer and present the correct rights before payment.

Included credits renew monthly without rollover, are not cash-convertible and cannot be transferred between workspaces.

Purchased top-up treatment and any legally required refund exception must be stated clearly at checkout before payment.

Credits that have already been consumed by model calls, automations, file processing or connected-tool work should be treated separately from unused credits in the final policy.

If a payment fails, Max AI may limit access, pause expensive AI work, request an updated payment method or downgrade the workspace according to the accepted plan terms.

Chargebacks, fraud risk, abuse or misuse may result in suspension while support investigates the account.